Customer Quotes:

"I appreciate the excellent customer service I've always gotten from Soft
As It Gets. You folks are a model for the rest of the world."

Joe Goss

"Thank you for your swift response. Your service standards are a model that other companies should attempt to follow. Great product with excellent support. Thank you."

Ian Okey, Satamatics Limited

We welcome your comments, criticisms, bug reports and suggestions for future releases of ED for Windows. We consider your feedback to be an important part of the continued success of our products, so please let us know what's on your mind.

Before requesting support make sure you carefully read the following:

1. Check the FAQ and make sure your issue isn't answered there.
   
   
2. If you are evaluating the Free Trial version of ED and have any questions at all please post them in our Pre-Sales Questions and Evaluation Software Downloads Forum or email edsales@getsoft.com
   
   
3. All ED Customers should visit our Forums and see if you enquiry has been answered there. If not and it is an issue of interest to other ED users please post your question in the appropriate forum. Our Forums are our preferred method of providing support.
   
   
4. If your problem hasn't been resolved in steps 1, 2 or 3 above contact edsupport@getsoft.com
   
   Make sure you include your ED for Windows Serial Number, details of the version of ED for Windows you are using, the version of Windows and any hardware details you feel may be relevant. 
   For Version 4 customers your serial number was emailed to you.
   For V3.x customers who have an Hard Copy version of ED4W your serial number is inside the manual cover or it was emailed to you for the Electronic version.
   
   We usually reply to all enquires very promptly. If you have not received a reply within 1-2 business days please check your Spam Filters or contact your System Administrator to verify your email is being received correctly. Also verify that your "Reply To" address is set correctly in your email program.

   Alternatively use our new Private Messaging system which doesn't suffer from the problems plagued by email.

   We cannot guarantee to provide support unless all of this information is supplied.

For all Technical Support contact us at:

For Sales Support contact:

* Remember if you are going to call, we're in Australia and you're probably not. So please allow for the time difference before calling. If you are calling from the US call later in the day, and from UK or Europe call early in the morning.