Choose one of the following options:

• I've already Registered for the forums, so take me there.
• I'm visiting this site for the first time and don't own a copy of ED.
• I'm a New Customer and want to access the forums.
• I'm an Existing Customer who Registered on the ED Forums prior to 25 Feb 2004*

Tell me more about the new Forums and Private Messaging.

I'm visiting this site for the first time and don't own a copy of ED.

Click to access the new Forums. Start with the Register option at the top left. The more information you can provide the better we can serve you. Once you have completed the registration form you will be sent an email you need to respond to, to confirm your registration. Simply follow the instructions in the email. You will then get immediate access to the Pre-Sales Questions and Evaluation Software Downloads forums. Because you don't own a copy of ED you won't be able to access the ED Customer Forums.

I'm a New Customer and want to access the forums.

Click to access the new Forums. Start with the Register option at the top left. The more information you can provide the better we can serve you. Ensure that you enter your Full Name and ED Serial Number, otherwise access to the ED Customer Forums may not be forthcoming or may be delayed. 

Once you have completed the registration form you will be sent an email you need to respond to, to confirm your registration. Simply follow the instructions in the email. You will then get immediate access to the Pre-Sales Questions and Evaluation Software Downloads forums. 

Once we verify your customer details (ED serial number etc.) access to the ED Customer Forums will be enabled. This will occur as quickly as possible but worst case may take up to two business days.

I'm an Existing Customer who Registered on the ED Forums prior to 25 Feb 2004

For various technical reasons we were not able to migrate information from the old forums to the new package. To ensure you still have access to the wealth of information in the older forums they will still be available to you. We ask however that you don't start any new topics in the old forums, nor post any messages unless they resolve a specific issue which you consider important. Instead please use the new Forums.

Because we were not able to migrate your existing customer details to the new forums you will have to register again. We are sorry to inconvenience you in this way. When Registering remember the more information you can provide the better we can serve you. Ensure that you enter your Full Name and ED Serial Number, otherwise access to the ED Customer Forums may not be forthcoming or may be delayed.

Click to access the new Forums. Start with the Register option at the top left. Once you have completed the registration form you will be sent an email you need to respond to, to confirm your registration. Simply follow the instructions in the email. You will then get immediate access to the Pre-Sales Questions and Evaluation Software Downloads forums. 

Once we verify your customer details (ED serial number etc.) access to the ED Customer Forums will be enabled. This will occur as quickly as possible but worst case may take up to two business days.

You will be able to access the old ED forums from the new ED Customer Forums. 

Information about our new forums.

After carefully evaluating the mainstream Forum packages we have settled on vBulletin Version 3 which is the market leader in commercial Forum software. As noted on our What's New page w-agora has served us well over the years but we needed to move to a more professional forum solution.

Some of the features of the new forums include:

• Automatic login from any PC once you've logged in once.
• Modern user interface with easy navigation and customisation.
• Search across all forums or within a forum.
• Advanced search capabilities.
• Sticky posts which stay at the top of a forum.
• Tree style message outline, flat or hybrid views.
• See New Posts since your last visit.
• Private messaging system See The Email dilemma below.
• A very nice WYSIWYG editor.
• Create Polls to gather feedback from others.
• Rate forum posts.
• Use your own Personal Signature, Avatar and Picture in posts.
• See your subscribed threads and attachments.
• Setup Buddy and Ignore Lists.
• Display messages in your local time zone.
• A much more powerful administration system for us to use.

You will notice that we have drastically trimmed the number of ED Customer Forums opting for a less is better approach. If you feel we have gone a little to far and would like to see some additional forum categories let us know.

Please spend some time and have a look around the new forums and give us any feedback you may have, via. the forums of course.

The Email dilemma and our Private Messaging Solution.

Using email as a reliable business communications tool is becoming more problematic by the day. Email is frequently blocked or sidelined by Spam Filters, and the recipient typically doesn't know. Furthermore some people use Spam block lists which can block our email. We have never sent spam and never will however it seems that it is still possible to appear on a block list. We have always been proud of our very prompt customer service, but when a customer doesn't get an email we send, for whatever reason, what can we do! 

Our move to a dedicated Web and Mail Server where we are in total control will help to prevent some problems at our end, but doesn't help when people have spam filters in place which block legitimate email. Unfortunately in the fight to block spam this is becoming all too common.

Please carefully check your spam filters and use of spam block lists. Better still f you want to have any sort of reliable email with the outside world stop using them or at a minimum put a white-list system in place and make sure we are added to it.

The bottom line is that if you don't get a reply from us we can all but guarantee the problem is at your end and not ours.

Our new Forum system includes a Private Messaging capability which lets anyone on our Forums communicate without being concerned about email not getting through. If you need to contact us  privately or already have and didn't get a prompt reply (even though we replied!) then please use the Forums Private Messaging. 

Note that all general support issues should be posted on the Forums. Private Messaging is appropriate for order, license and related important enquiries which are private.

All private messages you send and receive are kept on our server so you can access them at any time. In addition when you send a private message an email is also sent to the recipient. In addition you can optionally receive an email when someone sends you a private message or replies to a private message. Whenever you visit the Forums you will be notified when there are new private messages waiting for you. The Private Messaging system also includes a confirmation system so you can be sure the other party has read your message, unlike email.

Of course you can still email us, but if you don't get a reply in say two business days please use the Private Messaging system. The Recipient Username(s) is: sales  To read our replies log back in to the forums. If there is a reply waiting you should be notified when you log in. You should also use the Private Messages link under the Welcome, UserName to check your InBox. An email is sent to you when we reply, however you probably won't see this if your spam system is still broken.